Returns & Exchanges
The best guarantee in the industry
We want you to be happy each and every time you buy from us. If you don't like what we send you, let us know. We will immediately issue you a refund, replacement, or merchandise credit for any product that has not been personalized or customized. For our personalized and customized products, we guarantee they will be 100% free of defective materials and workmanship. If not, you may return your product in original condition within 30 days for a prompt credit, exchange or full refund.
We ensure that our Customer Service Representatives will be friendly and hassle free -- that's our commitment to customer service excellence!
Our return policy
For a full product refund, store credit, or exchange, please return your T-Shirt(s) and Doll or Pet to us within 30 days of the date you receive your product, by the most cost effective carrier (usually this is the Canadian Postal Service). Products must be returned in original condition (no worn or washed shirts accepted). Please include a copy of the invoice you received with a note indicating whether you'd prefer an exchange, replacement or a refund. Also, please give a reason as to why you're returning the product, so we can improve our products and service. Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped. If requesting a refund of a product in perfect condition (no manufacturing defects or order processing errors), we will refund the cost of the merchandise only. Unfortunately, we cannot refund the cost of the shipping.
We recommend that postal insurance be purchased when returning products. The Canadian Postal Service or United Parcel Service (UPS) will insure your package to guard against loss. With no insurance, if something happens in transit and the package doesn't get delivered, we can't give you a refund.
Cancellations and changes must be made by the close of the same business day you place your order.
The address for returns is:
Carry Me Babies®
1431 Kennedy St
Sudbury, Ontario, Canada